RAPID X: Universal Portal

Carriers have been working to create online environments for third parties to exchange information with them called “portals.” These portals are used by third parties primarily for reporting, checking, and updating claims information.

RiskStream is working to create one place that all carriers can securely use for multi-party data exchange: a Universal Auto Claims Portal. This portal would be a one-stop-shop for carriers to report new losses and perform claims lookup without having to go to different carriers’ individual portals, maximizing efficiency across the industry. By implementing this solution, carriers can reduce time spent fielding phone calls from other carriers and reduce hosting and marketing costs. Carriers on the RAPID X network can add this extension to allow those not on the RAPID X network to perform claims lookup and/or report new losses.

Watch a demonstration of our Universal Third-Party Claims Portal Proof-of-Concept, which features the existing claims lookup and new loss reporting capabilities of this solution:

Benefits:

  • Reducing the need for CSR resources for claims inquiry and new loss reporting

  • Central location for claims data exchange to improve user experience across the industry

  • Eliminate the need for carriers to create/upkeep their own portals

Engagement:

  • RiskStream delivered a POC to carriers in the working group setting and we’re currently engaging with carriers to gather interest in adopting this solution.

Phase:

Phase 0 - Use Case Selection

Phase 1 - Kick-off & Design

Phase 2 - Proof of Concept

Phase 3 - Pilot

Phase 4 - Production

Phase 5 - Adoption & Run

Call to Action: